2024-25 Annual Report

BALANCED SCORECARD

FY 24-25

YEAR

FY 22-23

FY 23-24

DASHBOARD

TARGET

RESULTS

CUSTOMER SATISFACTION Customer Service Satisfaction Rating

• • • • • • • • • • • • • • • • • • • • • • • • • • • •

96%

97%

95%

96%

Satisfaction Surveys Collected

2,416

5,389

5,000

6,267

Marketing Touchpoints

37,082,587

7,519,900

4,000,000

7,800,240

Occupancy Rate of Campgrounds

31%

31%

32%

29%

21,314

23,318

Annual Education Program Participants

37,000

28,991

*

9,315

Outdoor Equity Participants

2,000

13,020

FINANCIAL SUSTAINABILITY Fee Based Revenue

$9,108,849

$12,267,289

$12,417,869

$12,039,550

Capital Improvement Program Met

65%

100%

80%

52%

Operational Reserves

94.9%

77%

30%

74.1%

Budget vs Actuals

85%

75%

100%

62%

Value of Volunteers

$2,074,992

$2,200,000

$2,500,000

$2,347,828

Active Partnership Agreements

4

4

4

4

OPERATIONAL EFFICIENCY CAPRA Standards Current

154

154

154

154

Tactics Completed

14

19

24

22

FTE per 10,000 acres

*

11.1

11.3

11.8

Policies and Procedures Updated

*

*

25%

13%

Dashboards Developed/in use

*

*

3

8

EMPLOYEE INVESTMENT Staff Readiness Index

86%

87%

>90%

92%

N/A

*

Employee Safety Index

*

90%

Performance Evaluations on Time

97%

92%

100%

99%

Training Hours

2,430

2,208

2,100

2,722

Recognition Events

5

6

5

6

Internal Promotions

*

*

N/A

19

Employee Engagement

*

*

85%

93%

ENVIRONMENTAL SUSTAINABILITY Acres Under Management

102,581

105,700

102,400

105,828

Regional Trails Miles

185

185

185

188

Water Usage Reduction (CCF)

*

*

N/A

111,608

Volume of Recyclable Materials Diverted from Landfills (lbs)

*

*

188,000

122,929

* • • 90% or better than target • 80% to 89% of target • 79% or less than target * Not previously recorded * 120 483

Tons of Waste Collected During Clean-up Activities (Tons)

RivCoParks | 2024-2025 Annual Report 15