25-26 Annual Report

BALANCED SCORECARD

FY 25-26

YEAR FY 23-24

FY 24-25

DASHBOARD

TARGET

RESULTS

CUSTOMER SATISFACTION Customer Service Satisfaction Rating

• • • • • • • • • • • • • • • • • • • • • • • • • • • •

97%

96%

95%

96%

Satisfaction Surveys Collected

5,389

6,267

5,000

5,088

Marketing Touchpoints

7,519,900 7,800,240 6,000,000 12,500,000

Occupancy Rate of Campgrounds

31%

29%

32%

30%

23,318

Annual Education Program Participants

28,991

20,000

18,003

9,315

Outdoor Equity Participants

13,020

9,000

8,182

FINANCIAL SUSTAINABILITY

Fee Based Revenue $12,267,289 $12,039,550 $14,100,000 $11,472,531

Capital Improvement Program Met

100%

52%

80%

39%

Operational Reserves

77%

74.1%

30%

62%

Budget vs Actuals

75%

62%

100%

52%

Value of Volunteers $2,200,000 $2,347,828 $2,500,000 $2,200,000

Active Partnership Agreements

4

4

4

2

OPERATIONAL EFFICIENCY CAPRA Standards Current

154

154

154

154

Tactics Completed

19

22

23

19

FTE per 10,000 acres

11.1

11.8

11.5

11.3

Policies and Procedures Updated

*

13%

25%

19%

Dashboards Developed/in use

*

8

3

8

EMPLOYEE INVESTMENT Staff Readiness Index

87%

92%

>90%

90%

90%

Employee Safety Index

*

90%

55%

Performance Evaluations on Time

92%

99%

100%

90%

Training Hours

2,208

2,722

2,200

2,474

Recognition Events

6

6

6

6

Internal Employee Promotions

*

19

N/A

16

Employee Engagement

*

93%

90%

91%

ENVIRONMENTAL SUSTAINABILITY Acres Under Management

105,700

105,828

102,400

106,849

Regional Trails Miles

185

188

185

188

Water Usage Reduction (CCF)

*

111,608

31,000

2,773

Volume of Recyclable Materials Diverted from Landfills (lbs) Tons of Waste Collected During Clean-up Activities (Tons)

*

122,929

190,000

148,692

* • • 90% or better than target • 80% to 89% of target • 79% or less than target * Not previously recorded 483 150 277

RivCoParks | 2025-2026 Annual Report 15